We require 30 days' written notice to cancel enrollment in an after-school program. The deposit collected at registration will be applied toward tuition for the final month of enrollment.

Refunds for cancellations are determined by the amount of advance notice provided:

- 14 or more days before the program: 75% tuition refund or full amount in family credit for a future program.

- 5–13 days before the program: 50% tuition refund or full amount in family credit for a future program.

- Less than 48 hours before the program: No refund will be issued.

Cancellation requests must be submitted in writing to info@servicestarskids.org. Refunds will be calculated based on the original program tuition.

When you register, you can choose to pay in full or pay a $100 nonrefundable deposit. If you choose to pay the deposit, the remainder of the payment is due by May 1st. Our cancellation policy is as follows.

Cancellations before May 1st will receive a refund, minus the $100 deposit.

Cancellations after May 1st will receive a refund, minus the $100 deposit, if we are able to fill your spot from the waitlist.

Because our birthday parties also involve advance planning, staffing, and preparation of service activities, the following cancellation policy applies:

- 14 or more days before the party: Full refund, less a $100 nonrefundable deposit.

- 7–13 days before the party: 50% refund of the total party fee.

- Less than 7 days before the party: No refund will be issued.

Rescheduling: We will make every effort to accommodate requests to reschedule a birthday party, subject to staff availability and project flexibility. Requests made at least 7 days in advance may be rescheduled once without an additional fee. Requests made less than 7 days in advance will be reviewed on a case-by-case basis.

Refunds for cancellations are determined by the amount of advance notice provided:

- 14 or more days before the program: 75% tuition refund or full amount in family credit for a future program.

- 5–13 days before the program: 50% tuition refund or full amount in family credit for a future program.

- Less than 48 hours before the program: No refund will be issued.

Cancellation requests must be submitted in writing to info@servicestarskids.org. Refunds will be calculated based on the original program tuition.

Special programs require advance planning, staff coordination, and preparation of materials. A nonrefundable booking fee of $100 is required to reserve a special program and covers the initial planning and administrative work associated with the program.

If a program is canceled, Service Stars will retain the booking fee, along with any additional nonrefundable expenses incurred that are not already covered by the fee.

Cancellations made within 7-days of the scheduled program are nonrefundable.

We will make reasonable efforts to accommodate rescheduling requests, subject to availability and any costs already incurred.